Our Services
As an independent, family-owned business, we pride ourselves on fantastic customer service you can truly count on and excellent value for money. Every customer that walks into our shop receives a personal consultation tailored to their exact needs, along with our following competitive perks
Order today, receive at fast speed
Great deals you can trust
Receive a slip for exchanges
Customer satisfaction #1 priority
Price Promise
Home Approval
Full home approval policy
All rugs can be taken home on trial basis as most rugs need to be seen in your own room for the purposes of size, colour, pattern and appearance during both day and night. Rugs can be refunded or exchanged provided the rug is returned in a fully unused and undamaged condition.
Professional Rug Cleaning, Repair and Restoration
Maintain and protect your rug's beauty
Revitalise your rug with our rug cleaning, repair and restoration services. We recommend professionally cleaning your rug every 2-5 years to maintain its beauty and prevent damage.
We offer rug cleaning, repair and restoration for all rugs, not just those purchased at Rugs Direct UK. Please contact us for a quote.
Custom Made
creative freedom
Individually design and create your rug made to your own specifications. Contact us for samples and colour charts to bring alive your dream piece.
Rentals
SUPPORTING THE ARTS INDUSTRY
All of our rugs are available for purchase or hire. We also work with many movie or television productions for rental and purchases, as well as with decorators and art directors for photo shoot rentals.
Styled in Your Home
Izzy D. - ☆☆☆☆☆
"Incredibly friendly service - the shop owner was kind, patient and helpful and when we were unsure on the size, even offered that we could take it home to try it, and still swap it if it wasn’t right (in the end it was perfect)! A really large range of great quality rugs at good prices - can’t recommend highly enough!"
Melissa Q. - ☆☆☆☆☆
"Great experience in store today. Having ordered 3 rugs online this week and none of them being what I wanted it terms of look or quality I visited this store today, despite visiting the team valley regularly I did not know this shop was there, the gentleman who served us was really helpful and friendly and we left with a lovely rug which looks great, was fantastic quality and at a reasonable price, will definitely visit again next time we need a rug"
Steve F. - ☆☆☆☆☆
"Fantastic choice and really helpful staff, they even let us take two rugs home to se which would suit out room the best as we could not decide. They will do everything they can to show you options and advise you when making a choice. I couldn't recommend this shop highly enough, shame you can't give 6 stars"
Suzanne H. - ☆☆☆☆☆
"Having spoken to both brothers who run this business, I can say that they are a pleasure to deal with. I was in the shop for over an hour choosing the rug I wanted. I get easily overwhelmed when confronted with too much choice but Zak guided me through the process, making it as painless as possible. And, the choice is simply overwhelming. In the end I bought a beautiful rug that makes my room feel warm and cozy. Would highly recommend this shop"